Refund policy
Return & Exchange Policy
At TOXIC FIT, we want you to love what you ordered. If something isn't right, we're here to help.
Exchange Policy
We offer exchanges only — we do not offer refunds or returns for a change of mind.
Exchanges are accepted within 7 days of delivery, provided the item is:
- Unworn, unwashed, and in original condition
- With all original tags attached
- In its original packaging
Eligible Reasons for Exchange
- Wrong size received
- Wrong product received
- Defective or damaged product
Non-Exchangeable Items
- Items purchased on sale or during promotional offers
- Items that have been worn, washed, or altered
- Items without original tags or packaging
How to Request an Exchange
- Contact us at [your email] or WhatsApp us within 7 days of delivery
- Share your order number and photos of the item
- Once approved, ship the item back to us
- We will dispatch the replacement within 5–7 business days of receiving the item
Shipping Charges
Return shipping charges for exchanges are to be borne by the customer, unless the exchange is due to our error (wrong or defective product).
COD Orders
For Cash on Delivery (COD) orders, exchanges follow the same policy as above. No cash refunds will be issued.
Contact Us
For any exchange requests or queries, please reach out to us at [your email or WhatsApp number].